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Hello Kraft Community, we are very excited to share some great news with you. As loyal Kraft Community members we have heard your desire to do more fun things in the community and we are happy to announce in January 2010 we will be making some changes so you can connect and share food ideas in more ways than ever!
We want to let you know we will not be transferring the existing discussions to the new enhanced message boards so if there are discussions that you would like to save please make sure to either print them or copy and paste into a document that you can save to your personal files.
We will remind you again before the transition occurs but wanted to let you in on the exciting news!!
If you have any questions on how to do this please contact Customer Care at Contact Us
Moderator_Jane
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1,656
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Re: Bring Back Our Cafe Francais!
Posted:
Nov 6, 2009 7:17 AM
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> I am really upset about this too. I don't understand
> why they would change the formula without some kind
> of case study or taste test or something. I KNOW
> that anybody that drinks this flavor like we do
> thinks the new formula is too sweet. They've ruined
> it. Remember what happened when Coke changed its
> formula? Disaster! Maybe if we all just keep writing
> to them they'll get the message.
> Bring Back Our Cafe Francais!
Good morning, BeckyMiller04. We at Kraft would like to assure you that feedback is always welcomed and appreciated.
For product questions and issues, it is best to call or e-mail Customer Service. For convenience, the telephone number to speak to Customer Service is 1-877-535-5666, or you can click here to contact Customer Service via e-mail.
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Bring Back Our Cafe Francais!
Posted:
Nov 6, 2009 6:59 AM
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I am really upset about this too. I don't understand why they would change the formula without some kind of case study or taste test or something. I KNOW that anybody that drinks this flavor like we do thinks the new formula is too sweet. They've ruined it. Remember what happened when Coke changed its formula? Disaster! Maybe if we all just keep writing to them they'll get the message.
Bring Back Our Cafe Francais!
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1,101
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Sep 29, 2009 6:52 AM
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hi byrees, I haven't drank that flavor, but i don't understand WHY they keep changing stuff anyhow??? If it ain't broke, don't fix it???An old adage that Kraft and a lot of other companies seem to need to learn! I have tried several flavored coffees and they just don't seem to taste as good as the ones with the cream & sugar in them, wonder why?
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Sep 29, 2009 6:43 AM
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I too am so disappointed in the new formula for Cafe Francais. I have been drinkling every morning for years, and take a can with me wherever I travel. It is just not as enjoyable now. Too sweet and not enough coffee flavor.
Bring Back My Cafe Francais!
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Moderator_Jane
Posts:
1,656
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Sep 3, 2009 7:33 AM
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> HELP! I am in sugar shock! I have been drinking
> Cafe Francais since 1973 and cannot believe Kraft has
> messed up my favorite and only coffee! Why would
> they put in MORE sugar in this day and age is beyond
> me! I have one can of the original recipe left...any
> suggestions on what to add (like instant coffee?) to
> take the over bearing sweetness out? Anyway to buy a
> case or two of the "old" stuff????
>
> I tried to send a comment on the contact us link and
> it does not work for me.
>
> TIA
The telephone number to speak to Customer Service is 1-877-535-5666.
Also here is a direct link to the email Contact Us page. You might try this as well: http://kraftfoods.custhelp.com/cgi-bin/kraftfoods.cfg/php/enduser/ask.php
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Sep 3, 2009 2:41 AM
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HELP! I am in sugar shock! I have been drinking Cafe Francais since 1973 and cannot believe Kraft has messed up my favorite and only coffee! Why would they put in MORE sugar in this day and age is beyond me! I have one can of the original recipe left...any suggestions on what to add (like instant coffee?) to take the over bearing sweetness out? Anyway to buy a case or two of the "old" stuff????
I tried to send a comment on the contact us link and it does not work for me.
TIA
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807
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Aug 19, 2009 7:04 AM
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I'm sorry to say it probably won't make any difference but under the Contact Us button is this :
Question
How would I contact Kraft?
Answer
We appreciate consumer feedback. Click here [ http://kraftfoods.custhelp.com/cgi-bin/kraftfoods.cfg/php/enduser/ask.php ] to send us an e-mail.
If you require immediate assistance or would like to speak to a representative from Kraft Foods, please call us at 1-877-535-5666.
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Aug 19, 2009 5:08 AM
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I couldn't agree with byrees more. I've been drinking Cafe Francais every day for over 18 years. It was the only one of their flavors that wasn't overly sweet. Now they've ruined it and I've tried but I just can't drink it. The reason I was given for the change is " In July 2009 the GFI café products have been reformulated as latte drinks (contains foam once prepared) and are considered coffeehouse beverage mix – under the new brand name of: General Foods International From the Makers of Maxwell House".
The person to contact is:
Onlineteam2@casupport.com
Kim McMiller
Associate Director, Consumer Relations
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12
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Aug 4, 2009 3:08 PM
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Cafe Francais is one of my favorite International Coffee flavors, although I haven't purchased it in a while. Not sure now if my most recent purchase was the new formula. I used to enjoy the creaminess of it - it did tend to be sweet, but not overly so.
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Re: Where do I provide input on newly formulated Cafe Francais?
Posted:
Aug 4, 2009 2:58 PM
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A lot of food manufacturers are reducing the size of their containers but are keeping the price the same. Have you bought a can of tuna recently?
Grrrr. Makes me mad, too.
Kraft subs sugar for fat in a lot of different foods. Either way you get calories.
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Where do I provide input on newly formulated Cafe Francais?
Posted:
Aug 4, 2009 11:39 AM
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We noticed that the "new" International Coffee Cafe Francais offers 3 less servings per can (same price). Additionally, and more importantly to us, it tastes sweeter. Comparing the new and old can, we noticed that it carries less fat and one gram more sugar. This is disappointing as most of the International Coffee flavors are way too sweet. Cafe Francais had the perfect balance of semi-sweet and rich. Where can I provide input on this recent change?
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